About Casa Property Management
Casa Property Management is a proud family-owned business built on trust, care, and genuine connection. We understand that your property is more than just an asset — it's a significant investment, and we treat it with the same level of attention and respect as we would our own.
Founded by experienced real estate professional Tamara Mostert, Casa was created to bring a more personal, hands-on approach to property management. With over 12 years in the industry and a passion for helping others, Tamara saw the need for a service that puts people first — owners and tenants alike.
At Casa, we manage residential properties with professionalism, transparency, and heart. Our mission is to make property ownership easier and more rewarding by taking the hassle out of the day-to-day. From finding quality tenants to maintaining your property, we’re here to give you peace of mind.
Because when you trust us with your property, you become part of the Casa family — and we care for your investment as if it were our own.
Landlord Information
Please reach me at tamara@casapm.com.au or 0438 814 934 for further information.
Understanding the Legal Obligations
- Know your rights and responsibilities under the Residential Tenancies Act (or your local legislation).
- Ensure all tenancy agreements are in writing and compliant.
- Understand notice periods, bond requirements, and processes for ending leases.
Importance of Landlord Insurance
- Protects against loss of rent, tenant damage, and legal liability.
- Regular home insurance typically doesn’t cover tenanted properties.
Engage a Good Property Manager
- A great property manager will save time, handle tenant issues, ensure legal compliance, and protect your investment.
- They also know how to price the rent competitively and reduce vacancy periods.
The Value of Good Tenants
- Screen tenants thoroughly (background checks, references, employment verification).
- A quality tenant is more valuable than high rent — they’ll pay on time and take care of the property.
Routine Maintenance Matters
- Staying on top of repairs keeps the property in good shape and tenants happy.
- Neglecting maintenance can result in higher costs later and unhappy tenants.
Know Your Numbers
- Understand cash flow: income vs expenses (mortgage, insurance, maintenance, management fees, etc.).
- Track everything for tax time – many property-related expenses are deductible.
Depreciation Is a Hidden Bonus
- You can claim depreciation on things like carpets, appliances, and the building itself.
- Consider getting a quantity surveyor’s depreciation schedule.
Market Knowledge is Key
- Stay informed about local rental demand, vacancy rates, and property values.
- Adjust rent regularly to stay in line with the market (while still keeping good tenants).
Plan for Vacancies
- There will be times between tenants — budget for this.
- Keep a buffer fund for unexpected costs like urgent repairs or longer vacancies.
Think Long-Term
- Property is a long game. Focus on capital growth, stable rental yield, and tenant retention.
- Reinvest wisely and don’t overleverage yourself financially.
A successful tenancy begins with the right tenant. We carefully screen all applicants, carrying out comprehensive background checks and verifying every detail to ensure a great match for your property.
We care for your property with the same attention and respect as we would our own. Our routine inspections are carried out, approximately every 3 to 4 months, to help us ensure your property is being well-maintained and allow us to proactively identify any maintenance or repair needs
We maintain a strict no-tolerance approach to rental arrears. Our advanced accounting system is monitored daily, and if rent is not received by the due date, we promptly follow up with tenants to ensure swift resolution.
At the end of each lease, we seamlessly manage the transition for you.
Our process includes:
- Lease Renewal Coordination: If your tenant is a good fit and wishes to stay, we handle all the details of renewing the lease, including updating agreements and ensuring any adjustments are agreed upon.
- New Tenant Placement: If a renewal isn’t in the cards, we promptly begin marketing your property to find qualified tenants. We perform thorough screening and background checks to ensure a reliable match.
- Comprehensive Paperwork Management: We take care of all the associated procedures and documentation—from drafting the lease agreements to processing all required paperwork—ensuring a hassle-free transition and continuous rental income.
Our goal is to ensure a seamless transition with minimal vacancy and maximum peace of mind.
At Casa Property Management, we make property management effortless.
From the moment you make the switch, we handle every detail, from lease renewals and tenant screening to regular inspections and prompt maintenance. We ensure a smooth transition between tenants, minimizing vacancies and maximizing your rental income. With our advanced systems and proactive approach, we keep you informed every step of the way, so you can relax knowing your property is in trusted hands.
Experience the difference with Casa Property Management— where managing your investment is simple, stress-free, and efficient.
Tenant Information
Please reach me at tamara@casapm.com.au or 0438 814 934 for further information.
To check available rentals, please visit Realestate.com.au.
Utilites:
Please remember to have all utilities connected or relocated to your new address.
Insurance:
We strongly advise that you arrange you own contents insurance as your personal belongings are not covered under the Lessors insurance policies.
Entry condition report:
At the beginning of your tenancy, you’ll receive a copy of the Entry Condition Report for your property. Under the Residential Tenancies and Rooming Accommodation Act, you are required to complete, sign, and return this report to our office within 7 days of your lease starting.
What is an Entry Condition Report?
The Entry Condition Report records the condition of the property before you move in. It’s one of the most important documents for protecting your bond. By carefully reviewing and accurately completing the report, you help ensure a smooth process when it’s time to vacate the property.
Why is it important to complete?
If the report is not returned within the required timeframe, it will be assumed that you agree with the property manager’s original assessment of the property’s condition. This means you may be held responsible for any existing damage or issues not noted. Once we receive your completed report, a signed copy will be emailed to you for your records. At the end of your tenancy, your property manager will use this report as a reference during the final inspection.
How do I complete it?
The report is organized into sections for each room and area of the property. As you inspect each space, note any existing marks, damage, or concerns. If you disagree with any of the agent’s comments, write your observations in the “Tenant” section provided. Taking photos during your inspection is also recommended as additional evidence.
Rental Payments:
Rental payments methods have been outlined in your General Tenancy Agreement.
Routine Inspections:
Your property will be inspected approximately every three to four months. You will receive formal notice of each inspection at least 7 days in advance, in accordance with legislation. A reminder will also be sent to you via text the week of the inspection.
On the day of the inspection, we’ll be checking to ensure the property is being well maintained and to identify any repairs or maintenance that may be needed. After the inspection, we’ll leave a note confirming our visit and follow up with an email if there are any items that require attention.
Due to tight schedules and routine run cycle we are often unable to reschedule routines unless it’s an emergency.
Rent Arrears:
We understand that unexpected circumstances can sometimes affect your ability to pay rent on time. If you anticipate a delay in your rental payment, please contact our office as soon as possible so we can work with you to find a solution.
Arrears Process:
- 1–7 Days Overdue: If your rent falls into arrears, you will receive daily reminders via SMS, email, and/or phone.
Please note: If rent is still outstanding by Day 3, your landlord will be informed. This may influence future decisions regarding lease renewals. - 8 Days Overdue: A Form 11 – Notice to Remedy Breach will be issued, giving you 7 days to bring your rent up to date.
- 17 Days Overdue: If the rent remains unpaid, a Notice to Leave will be issued, requiring you to vacate the property within 7 days.
Important: If you receive two or more breach notices, the landlord may choose not to renew your lease or may ask you to vacate the property due to repeated non-compliance, in accordance with the Residential Tenancies and Rooming Accommodation Act.
Keep Your Contact Details Up to Date
Have your contact details changed? Has there been a change in the number of tenants or occupants at the property? Please let us know so we can keep our records accurate and ensure smooth communication.
Hot Water System
- Ensure the power is switched on.
- Check if the safety switch has tripped or if a fuse has blown in the power box.
- Have you topped up the water using the filler valve (if applicable)?
Power & Lights
- Check if your neighbours have also lost power. If so, contact Energex directly.
- Inspect the power box for a tripped safety switch or blown fuse.
- If the safety switch has tripped, unplug all appliances from power points, then plug them in one at a time until the fault reoccurs. This will help identify a faulty appliance.
Air Conditioner
- Check the power box for any tripped safety switch or blown fuse.
- Clean the air filter, as a dirty filter can affect performance.
Blocked Drains
- Remove any visible hair or soap build-up from the drain.
- Try using a plunger to clear the blockage.
- Use a drain cleaning product (e.g., Draino) as directed.
Toilet Blockage
- Attempt to clear the blockage with a plunger.
- Do not flush repeatedly, as this may cause overflow.
- Avoid placing foreign objects or large amounts of toilet paper in the bowl.
Note: Tenants may be liable for maintenance call out fees and associated costs with repairs if it is due to misuse.
Please see list below of what constitutes an urgent repair under the Residential Tenancies Act
- A burst hot water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
- A failure or breakdown of gas, electricity or water supply
- Any fault or damage that makes the rented property unsafe or unsecure
- An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
- A serious fault in a lift or staircase in the rented premises.
As your fixed-term tenancy approaches its end, one of the following will occur:
- You may be offered a new lease to continue your tenancy, or
- You may be issued a Notice to Leave, ending the tenancy at the lease expiry date.
You will be contacted approximately two months before your lease ends to advise of the next steps.
If you choose not to renew the lease, you are required to provide at least 14 days' written notice prior to the lease end date by submitting a Form 13 – Notice of Intention to Leave.
To help ensure a smooth vacate process and receive your bond refund as quickly as possible, please make sure to:
- Pay all rent up to and including your vacate date.
- Return all keys, swipes, and remotes to our office.
- Have the property professionally cleaned, including carpet cleaning, and provide receipts as proof.
- Leave the property in the same condition it was in when you moved in, allowing for fair wear and tear.
- Complete the Form 14a – Exit Condition Report thoroughly.
- Provide your updated contact details by completing the Tenant Forwarding Address Advice form.
Contact Us
As we operate from a home office, we are available by appointment only. Feel free to call, text, or email outside of office hours, and we will make every effort to respond as promptly as possible.
Casa Property Management
Office Hours
Mon | 10:00 am – 04:00 pm | |
Tue | 10:00 am – 04:00 pm | |
Wed | 10:00 am – 04:00 pm | |
Thu | 10:00 am – 04:00 pm | |
Fri | 10:00 am – 04:00 pm | |
Sat | Closed | |
Sun | Closed |
Please note that we are closed on public holidays and generally take a two-week break over the Festive Season at the end of the year, to relax and recharge with loved ones.
Privacy Policy
About this Privacy Policy
Mostert Property Group Pty Ltd trading as Casa Property Management is committed to respecting your right to privacy and protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act).
We will ensure that all officers, employees and subcontractors are aware of and understand Casa Property Management’s obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.
This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website.
The purpose of this Policy is to:
· Give you a better and more complete understanding of the kinds of personal information we collect and hold;
· Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle personal information;
· Inform you about the purposes for which we collect, hold, use and disclose personal information;
· Provide you with information about how you may access your personal information, and seek correction of your personal information;
· Provide you with information about how you may make a complaint, and how we will deal with any such complaint;
· Advise you of the circumstances in which we are likely to disclose personal information to overseas recipients; and
· Enhance the transparency of our operations.
For the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act:
Health information means:
(a) Information or an opinion about:
(i) The health or disability (at any time) of an individual; or
(ii) An individual’s expressed wishes about the future provision of health services to him or her; or
(iii) A health service provided, or to be provided, to an individual;
that is also personal information; or
(b) Other personal information collected to provide, or in providing, a health service; or
(c) Other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or
(d) Genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information means:
(a) Information or an opinion about an individual’s:
(i) Racial or ethnic origin; or
(ii) Political opinions; or
(iii) Membership of a political association; or
(iv) Religious beliefs or affiliations; or
(v) Philosophical beliefs; or
(vi) Membership of a professional or trade association; or
(vii) Membership of a trade union; or
(viii) Sexual orientation or practices; or
(ix) Criminal record
that is also personal information; or
(b) Health information about an individual; or
(c) Genetic information about an individual that is not otherwise health information; or
(d) Biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(e) Biometric templates.
Collection of Personal Information
Whenever you deal with Casa Property Management, whether as a current or prospective seller, buyer, lessor or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.
The types of personal information we generally collect include but is not limited to:
· Name.
· Date of birth.
· Residential address.
· Postal address.
· Email address.
· Home telephone number.
· Work telephone number.
· Mobile telephone number.
· Your occupation and business address.
· Financial information including details of your employer, income, name of bank or financial institution.
· Details of your spouse, de facto, dependent children, and roommates.
· Details of properties owned by you.
We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example:
· You may require a property with particular features, such as wheelchair ramps. This may reveal health information.
· In providing details of your spouse or de facto partner, this may reveal sensitive information regarding your sexual orientation.
We will only collect sensitive information in circumstances where:
· It is reasonably necessary for one or more of the services we provide or functions we carry out; and
· You consent to the collection of the information; or
· We are required or authorised by law to collect the sensitive information.
We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website.
Sometimes we will collect personal information from a third party or a publicly available source. For example, we may need to collect personal information from a credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers, and tenancy information services or databases.
If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.
You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity or use of a pseudonym will render us unable to provide the relevant service or do business, we may request that you identify yourself.
For example, whenever documents are to be submitted to government agencies or financial institutions, it is essential that we record your name accurately.
Use and Disclosure of Personal Information
Personal information collected by Casa Property Management will ordinarily be used for the following purposes:
· Assisting you to sell your property.
· Assisting you to purchase a property.
· Assisting you to lease a property (either as lessor or lessee).
· Assisting you to obtain a loan.
· Assisting you with payment or refund of a bond.
· Assisting you with tenancy disputes.
· Coordinating repairs or maintenance to a property owned or leased by you.
· Recording or accessing information at the Titles Registry Office or other governmental agency.
· Recording or accessing information at the Residential Tenancies Authority.
· Recording or accessing information on tenancy information services or databases.
· Client and business relationship management.
· Marketing of products and services to you.
In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:
· In the event that you are a seller or a lessee, we may disclose your personal information to prospective buyers of the property owned or leased by you.
· In the event that you are a buyer or a lessee, we may disclose your personal information to the sellers of the property you are purchasing or leasing.
· Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction.
· Your financial institution and/or financial advisor.
· Insurance providers and brokers;
· Utility providers and utility connection service providers;
· Persons or organisations involved in providing, managing or administering your product or service, including independent contractors engaged by us as real estate agents;
· Tradespeople engaged by us to repair or maintain a property owned or leased by you;
· Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems.
· Persons or organisations involved in purchasing part or all of our business.
· Organisations involved in the payments systems including financial institutions, merchants and payment organisations.
· The Titles Registry Office or other government agency.
· The Residential Tenancies Authority.
· Tenancy information services or databases.
· Real estate peak bodies.
· Real estate websites.
· Police.
We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.
We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:
· You have consented.
· You would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies.
· It is otherwise required or authorised by law.
· It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department).
Personal information provided to Casa Property Management may be shared with its related companies. We will take all reasonable and practical measures to keep such information strictly confidential.
In the course of providing services to you, it may be necessary for us to enter your personal information into forms generation software and real estate websites. Depending on the terms of use of such software and websites, a third party may acquire rights to use or disclose information entered into the relevant forms or websites.
The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.
Casa Property Management may transfer your personal information to overseas countries in order to perform one or more of our functions or activities. In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.
Like many other businesses in Australia, Casa Property Management may rely on third party suppliers or contractors to provide specialised services such as web hosting, cloud computing technology and data storage services . If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles. We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements.
There may be limited circumstances in which it is necessary for us to collect a government related identifier such as your tax file number or Centrelink reference number. We will not use or disclose your government related identifiers unless we are required or authorized to do so by law or by a court or tribunal order, or in order to fulfill our obligations to a State or Territory authority.
Marketing our products and services
Casa Property Management may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information).
Accuracy of Personal Information
Casa Property Management will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up-to-date.
If you believe your personal information is not accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).
Security
Your personal information may be stored in hard copy documents or electronically. Casa Property Management is committed to keeping your personal information secure and safe.
Some of the ways we do this are:
· Requiring employees and contractors to enter into confidentiality agreements.
· Providing a discreet environment for confidential discussions
· Security measures for access to our computer systems.
We will review and update our security measures from time to time.
In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.
Your Privacy on the Internet
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Access to Personal Information
You may request access to personal information that Casa Property Management holds about you (see the Contacting Us section for more information).
We will acknowledge your request within 5 business days of the request being made. Access will usually be granted within 5 business days of our acknowledgment or, if the request involves complex considerations or voluminous photocopying or scanning, within 10 business days. We will let you know which timeframe applies to your request and if any delays are anticipated.
You will need to verify your identity before access to your personal information is granted.
While we cannot and do not charge an “application fee” for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.
Once your request has been processed by Casa Property Management, you may be forwarded the information by mail or email or you may personally inspect it at the location where the information is held or another appropriate place. Whenever possible, we will endeavor to make the information available to you in the manner requested by you unless it is unreasonable for us to do so (e.g. if you have asked for the information to be emailed to you, we will endeavor to email the information to you. If the file size would be too large, we may send you the information by hard copy instead of email).
If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).
If you request access to your personal information, or if you request that we correct your personal information, we will allow access or make the correction unless we consider that there is a sound reason to withhold the information, or not make the correction.
Under the Act, we may refuse to grant access to personal information if:
· We believe that granting access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.
· Granting access would have an unreasonable impact upon the privacy of other individuals.
· Denial of access is required or authorised by law or by a Court or Tribunal order.
· Giving access would be unlawful.
· The request for access is frivolous or vexatious.
· Legal proceedings are underway or anticipated and the information would not be accessible by way of the discovery process in those proceedings.
· Giving access would reveal our intentions in relation to negotiations between us and you in such a way as to prejudice those negotiations.
· Giving access is likely to prejudice enforcement related activities conducted by, or on behalf of, an enforcement body.
· Giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct relating to our functions or activities.
· Giving access would reveal information in connection with a commercially sensitive decision-making process.
If we do not agree to make a correction to your personal information, you may provide a statement about the requested corrections, and we will ensure that the statement is apparent to any users of the relevant personal information.
If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information).
Contacting us
You may contact us by mail, email or telephone as follows:
PO Box 4006
33b Exhibition Road
SOUTHSIDE QLD 4570
0438 814 934
Complaints
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Casa Property Management (see the Contacting Us section for more information).
We will acknowledge receipt of a complaint within 2 business days.
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001
1300 363 992
Review
This policy is to be reviewed as follows:
· Annually as a minimum.
· Following an information security incident.
· Following significant changes to our systems.
· Following changes to the relevant State and Commonwealth legislation
Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.
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